How does the shopping cart work?
Just like a shopping trolley at a supermarket, you can put things in your cart (by clicking on the 'add to basket' button) without having to buy them - it is just a way of holding onto things that you are interested in. You are not committed to a purchase until you take your selected item(s) through to the checkout. However, you cannot purchase an item until it has been added to your cart, so remember to check the contents of your cart carefully before you check out. You can check the contents of your cart at any time by clicking on the view cart link on the right hand side of the shop pages. If you want to remove something, simply click on the red box with a "x" inside.
What are cookies?
Cookies are small computer files that help identify your browser when you start to add items to your cart. They do not contain any personal information about you or your computer. When the order is completed the cookie used by this website will be deleted. No one else has access to or is able to use or copy your cookie. This small file will enable you to start shopping, then close your browser, shut down your computer and then return to this website at a later date to continue shopping with the same items in your cart.
How secure is the website?
One of the most effective ways to protect yourself from identity theft is to keep your personal and financial information as private as possible. This is why we offer and prefer you to pay via PayPal, which provides a unique benefit of paying for your goods without anyone else ever seeing your financial details. Not even us! For more information please visit the PayPal web site. https://www.paypal.com/uk/cgi-bin/webscr?cmd=xpt/general/Privacy-outside
What about my personal details?
Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request from yourself.
Which method of payment do you accept?
You can purchase by using paypal or by cheque online.
Do you deliver overseas?
Yes, But please contact us before ordering so we can advise you of the postage costs first. We try to keep these costs to a minimum.
Shipping And Handling
All delivery addresses will be copied as per the customer input. If the carrier or post office cannot deliver because of incorrect address then we reserve the right to charge an additional supplement. Whilst we try to deliver all goods ordered in accordance with our policy, we take no responsibility for any consequence of late delivery however caused.
Damaged in Transit -Claim Time Limits
It will be your responsibility to inform us immediately of any damage to the delivered goods, and we must be notified no later than 24 hours after delivery. Please do not dispose of any of the packaging as this will be required to affect the claim against the carrier.
If the items are not what you ordered please notify us within 24 hours of delivery, you must return the goods unopened and in the original packaging. We will not exchange or refund any suspected used equipment. It will be your responsibility to notify us of any problems.
We will not accept liability for goods that have been signed for. All orders are tracked by our carrier and monitored by us
On average your goods will be delivered within 1/2 working days within the UK. We will however endeavour to have your order shipped with the minimum time delay. If your require a special delivery date then please contact our customer support team at firstname.lastname@example.org and we will endeavour to fulfil your request.
For additional security all orders require a signature on delivery. If you are unlikely to be at home when the delivery arrives please consider using your workplace or an alternative address. Handling and Delivery charges are detailed below:
Delivery Service (UK)
Royal Mail 1st Class Recorded
1/2 working days
£4.99 per unit NOW FREE
For all International orders please contact one of our Customer Support Team at email@example.com who will be happy to quote you shipping costs and estimated delivery times.
Pls Note: For international customers please bear in mind that it is your own responsibility to pay any customs charges. Outbreak is not able to make any payment on your behalf and this may cause a delay in the delivery of your order.
In the event that an item ordered is currently out of stock, you will be notified as soon as possible, and we would expect to get your goods to you within 28 days or sooner.
All items are checked before dispatch by our quality control team. No items will be dispatched if they are found to be faulty. We use a two team member system to ensure Customer Service Excellence.
All items must be returned in their original packaging as stated above. For non-faulty/unwanted items return postage will be the responsibility of the customer. This does not affect you statutory rights. Returns Policy.
If you wish to contact us for any reason, you can email us at firstname.lastname@example.org .
In the unlikely event of a complaint, please email us, at email@example.com, your complaint will be acknowledged within 2 working days and we will attempt to resolve it within 10 working days. The customer will be informed at every stage of the complaints process.
Nothing mentioned in these terms and conditions affect your statutory rights as a consumer
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