Shipping And Handling
All delivery addresses will be copied as per the customer input. If the carrier or post office cannot deliver because of incorrect address then we reserve the right to charge an additional supplement. Whilst we try to deliver all goods ordered in accordance with our policy, we take no responsibility for any consequence of late delivery however caused.
Damaged in Transit -Claim Time Limits
It will be your responsibility to inform us immediately of any damage to the delivered goods, and we must be notified no later than 24 hours after delivery. Please do not dispose of any of the packaging as this will be required to affect the claim against the carrier.
If the items are not what you ordered please notify us within 24 hours of delivery, you must return the goods unopened and in the original packaging. We will not exchange or refund any suspected used equipment. It will be your responsibility to notify us of any problems.
We will not accept liability for goods that have been signed for. All orders are tracked by our carrier and monitored by us
On average your goods will be delivered within 1/2 working days within the UK. We will however endeavour to have your order shipped with the minimum time delay. If your require a special delivery date then please contact our customer support team via email firstname.lastname@example.org and we will endeavour to fulfil your request.
For additional security all orders require a signature on delivery. If you are unlikely to be at home when the delivery arrives please consider using your workplace or an alternative address. Handling and Delivery charges are detailed below:
Delivery Service (UK)
Royal Mail 1st Class Recorded
1/2 working days
£4.99 per unit NOW FREE
For all International orders please contact one of our Customer Support Team via email email@example.com who will be happy to quote you shipping costs and estimated delivery times.
Pl's Note: For international customers please bear in mind that it is your own responsibility to pay any customs charges. Outbreak is not able to make any payment on your behalf and this may cause a delay in the delivery of your order.
In the event that an item ordered is currently out of stock, you will be notified as soon as possible, and we would expect to get your goods to you within 28 days or sooner.
All items are checked before dispatch by our quality control team. No items will be dispatched if they are found to be faulty. We use a two team member system to ensure Customer Service Excellence.
All items must be returned in their original packaging as stated above. For non-faulty/unwanted items return postage will be the responsibility of the customer. This does not affect you statutory rights. Returns Policy.
If you wish to contact us for any reason, please email us at firstname.lastname@example.org
In the unlikely event of a complaint, please email us, at email@example.com, your complaint will be acknowledged within 2 working days and we will attempt to resolve it within 10 working days. The customer will be informed at every stage of the complaints process.
Nothing mentioned in these terms and conditions affect your statutory
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